General Terms & Conditions

Article 1: Definitions

In these terms and conditions, the following definitions apply:

1.1 Seller: The one-man business 'Ink Masterpiece', established at Stetweg 14 a 1901 JE in Castricum, registered with the Chamber of Commerce under number 93759401.

1.2 Buyer: Every natural or legal person who purchases a product via the online store.

1.3 Agreement: Every agreement that is realized between Seller and Buyer on the basis of an order via the online store.

1.4 Products: The clothing and accessories offered by Seller through the online store.

Article 2: Applicability

2.1 These general terms and conditions apply to all offers, orders and agreements made through the online store.

2.2 By placing an order, the Buyer accepts the applicability of these general terms and conditions.

2.3 Deviations from these terms and conditions can only be made in writing and with the express approval of Seller.

Article 3: Discounts and Prices

3.1 All offers and prices of the Seller are non-binding and subject to change at any time.

3.2 All prices in the online store are in euros and include VAT, unless otherwise stated.

3.3 Shipping costs are stated separately during the ordering process and are the responsibility of the Buyer, unless otherwise agreed.

Article 4: Establishment of the Agreement

4.1 The agreement is established when the Buyer places an order and the Seller has confirmed this order.

4.2 The Seller reserves the right to refuse an order or to impose additional conditions, such as prepayment.

Article 5: Payment

5.1 Payment must be made via the payment methods offered in the online store.

5.2 The payment term is immediately after placing the order, unless otherwise agreed upon.

5.3 If payment is not made on time, the Seller is entitled to cancel the order.

Article 6: Shipping

6.1 The delivery of the products takes place at the address provided by the Buyer.

6.2 The delivery time is generally 9 working days, unless otherwise indicated during the ordering process.

6.3 Exceeding the delivery time does not entitle the Buyer to compensation or cancellation of the order, unless the delay is such that the Buyer cannot reasonably be required to maintain the agreement.

Article 7: Right of Withdrawal

7.1 The Buyer has the right to revoke the agreement within fourteen (14) days of receiving the products without giving a reason.

7.2 During the withdrawal period, the Buyer will handle the products and packaging with care.

7.3 If the Buyer wishes to exercise the right of withdrawal, the Buyer must notify the Seller in writing or by e-mail within the said period.

7.4 The Buyer must return the products to the Seller in their original condition and packaging. The costs of return shipment shall be borne by the Buyer.

7.5 Upon receipt of the returned products, the Seller will refund the full purchase price, including the original shipping costs, within fourteen (14) days.

Article 8: Warranty and Complaints

8.1 The Seller guarantees that the products comply with the agreement, the specifications stated in the offer and with reasonable requirements of soundness and usability.

8.2 Complaints about delivered products must be reported to the Seller in writing or by e-mail within seven (7) days of receipt.

8.3 If a complaint is justified, the Seller will, at its option, repair, replace or refund the purchase price of the products.

Article 9: Liability

9.1 The Seller's liability is limited to the amount of the invoice amount of the products delivered.

9.2 The Seller is not liable for indirect damage, including consequential damage, loss of profit or damage due to business interruption.

9.3 Nothing in these terms and conditions excludes the Seller's liability for damage resulting from intent or gross negligence.

Article 10: Force Majeure

10.1 In the event of force majeure, the Seller shall not be bound by its obligations under the agreement. Force majeure means any circumstance beyond the Seller's control that temporarily or permanently prevents the Seller from fulfilling its obligations.

10.2 Force majeure includes in any case: strikes, internet failures, power failures, traffic congestion, delays in the delivery of products by third parties and other unforeseen events.

Article 11: Intellectual Property Rights

11.1 All intellectual property rights relating to the products and content of the online store belong to the Seller or its licensors.

11.2 The Buyer is not permitted to copy, distribution or otherwise use the products, designs, images or texts without the prior written consent of the Seller.

Article 12: Use of Name and Logo

12.1 The Buyer may not use the Seller's name, logo or other recognizable marks for commercial or other purposes without the prior written consent of the Seller.

12.2 Any unauthorized use of the name or logo may result in legal action by the Seller, including but not limited to damages.

Article 13: Extrajudicial Collection Costs

13.1 If the Buyer fails to make timely payment, the Seller shall be entitled to increase its invoice - following a demand for payment - with collection costs of 15% of the outstanding amount with a minimum of €40 and to recover those costs from the Buyer.

Article 14: Governing Law and Disputes

14.1 All agreements between Seller and Buyer shall be governed by Dutch law.

14.2 All disputes arising from or related to this agreement shall be submitted exclusively to the competent court of the District Court of Noord-Holland.

Privacy policy

Ink Masterpiece is committed to keeping your information secure. On this page, we will explain how we use and protect your data along Ink Masterpiece's communications.

The organization:

Ink Masterpiece

The Netherlands

Do you have questions about how we handle and protect your data? If so, please email us at the email address above.

Handling of data:

When you visit Ink Masterpiece's website you do not need to enter any personal data. When you visit our website, no personal data comes to us either. We see in this case only access data of a visitor on the website.

Access data such as:

- From which website you arrived at Ink Masterpiece's website.

- The name of your internet service provider.

- And when you request files, we see that too.

With this data we are only looking to improve our website and reflect on visitor numbers and flow of visitors on the website.

When creating an account on our website or placing an order, we store the following personal data.

- Your entered contact information (name and address + phone and email).

- Your account information during the ordering process on the website.

Why do we process your data?

1. Contact with consumer. We process your data primarily to maintain contact with the customer when necessary. For example, a delay in delivery or, for example, the cancellation of a delivery.

2. For our statistics. With all the visitors and customers on our website Ink Masterpiece can see exactly which web pages do appeal to our target group and which pages, for example, need a different approach. In this way we can continue to improve our website towards our visitors.

3. For prevention. This in case of misuse of personal data or fraud.

4. Advertising purposes. It is possible that after making a purchase in the webshop or creating an account at Ink Masterpiece you will receive digital advertising from us. If you prefer not to receive this, you can always inform us so that you will no longer receive advertising from us.

Our partners and service providers

Ink Masterpiece is entitled to share the data we store with our supporting service providers. This is to ensure that, for example, problems in delivery or online can be remedied. Our partners and service providers have a duty of confidentiality regarding the data they receive from Ink Masterpiece.

Sale or release of data.

Ink Masterpiece will never sell or release the data of its visitors and customers to third parties that are not partners or suppliers. When a possible transfer of data is looked at, all customers whose contact information is available should be informed. Consumers can then decide for themselves whether to agree to this.

Opt out arrangement

As a consumer from our contact file, there is always an option to indicate that you do not wish to receive communications from Ink Masterpiece. This can be done very easily by sending an email to info@inkmasterpiece.com. According to the new Personal Data Protection Act and the AVG guidelines, the consumer may always indicate that his/her/its data is deleted, changed, or not used by Ink Masterpiece. In that case, it is also best to indicate this via an email to Ink Masterpiece.

Social media

Ink Masterpiece uses various social media platforms. All information and messages we receive through these channels are automatically stored by the platforms themselves. We are not responsible for this. All direct messages, comments, and other expressions from followers on social media we will only share with the user's permission.

My Account

When you create an account on our website you can always view your own contact and order information. If you want to change these details you can do so on this personal account page. If there are aspects you cannot change or would like to get more insight into, please contact us at the email address so we can help you further.

Retention period

- Ink Masterpiece will keep all contact information of interest to us in our database unless the consumer indicates a wish to opt out of this.

- We have a statutory retention obligation for up to 10 years and after that we will delete the contact information of those known to us for more than 10 years.

Any questions?

If there are any further questions about Ink Masterpiece privacy policy, please feel free to send an email to info@inkmasterpiece.com.